We start each order with a blank foundation, working with the customer to focus its development toward the perfect final piece.
Every custom event paperie order begins with a consultation, where we can work out a preliminary plan for the suite, taking into account aspects such as colors, theme/style, pieces needed, and the desired budget. We have samples of many different kinds of materials and pieces on-site in our studio to better help customers visualize what their piece(s) will look like, but, since a large part of the consultation is spent discussing the customer's vision for the piece(s) and/or event, we always recommend that they have any inspiration pieces — photos, samples, fabric swatches, etc. — with them or available during the appointment as well.
When customers are ready to proceed with an order, we provide a finalized paperie proposal/contract based on the plan that was formulated during the consultation. This contract includes approximate timing, pieces to be delivered, and terms for cancellation, revision requests, refunds, etc. At this point a design deposit is also charged so that we may begin working on the custom designs. Once these preliminary designs are completed we provide digital proofs (see our faq for information about other proofing methods) to the customer and begin the revision process, making any and all changes to color, appearance, etc. until the piece(s) meet their expectations. This stage ends when the customer provides final text and approves the resulting final proofs to go to print.
Now that designs have been completed, we are able to proceed to the production phase of the process. To begin, the customer makes their second deposit to cover the cost of all production materials: toner/ink, paper stock, envelopes, enclosures, adhesive, ribbon, etc. We will use these funds to order all necessary supplies/pieces and begin printing and assembly.
For any suites/items where guest information is added individually (such as names and addresses on outer envelopes, names printed on sashes, names and table assignments for place cards, etc.) it is important that finalized information be supplied by the customer as soon as possible to prevent any delays in production. See our faq for more information about suggested formats and timing for providing this information.
We will contact the customer when the items are completed and provide a final invoice for any remaining labor charges and/or shipping fees. Local customers are welcome to pay at the time of pickup, although any items being shipping must be paid in full prior to shipping. We invite all of our customers to leave a review of their experience on our WeddingWire page. For more information about payment, shipping, and pickup, see our faq.